General Questions

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1. What is SPARKi?
SPARKi is an innovative edtech and funtech mobile app developed by Skyiris Infotech Media Pvt Ltd. It enhances learning through engaging activities, interactive content, and educational tools that strengthen the bond between kids and parents.

 

2. How is SPARKi different from other educational apps?
Unlike traditional educational apps, SPARKi focuses on experiential learning, interactive activities, and family engagement rather than passive screen time. It encourages kids and parents to learn, play, and explore together.

 

3. Who is SPARKi designed for?
SPARKi is designed for kids, parents, and educators who want a fun and engaging way to explore knowledge through activities and interactive experiences.

 

4. Is SPARKi suitable for all age groups?
Yes! SPARKi offers age-appropriate activities for different learning levels, making it engaging for kids of various age groups while keeping parents involved.

 

5. Do I need an internet connection to use SPARKi?
SPARKi requires an internet connection for content updates, interactive activities, and live features. However, some offline features may be available for continued learning without internet access.

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Subscription & Pricing

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6. Is SPARKi a free app?
SPARKi offers a freemium model—you can access basic features for free, while premium content and exclusive activities are available through a subscription plan.

 

7. What are the subscription plans available?
SPARKi offers monthly, quarterly, and yearly subscription plans, each unlocking exclusive educational content and interactive features.

 

8. How can I subscribe to SPARKi?
You can subscribe via the SPARKi app or website using secure payment methods such as UPI, credit/debit cards, or net banking.

 

9. Can I cancel my subscription at any time?
Yes! You can cancel your subscription anytime through your account settings. However, refunds are subject to our cancellation policy.

 

10. Are there any discounts for annual subscriptions?
Yes! SPARKi offers discounts on annual plans, making long-term subscriptions more affordable.

 

Content & Features

 

11. What types of activities does SPARKi offer?
SPARKi offers a wide range of interactive educational activities, including science experiments, art & craft projects, storytelling, quizzes, and problem-solving challenges.

 

12. Is the content on SPARKi regularly updated?
Yes! We continuously update SPARKi with new activities, challenges, and educational content to keep learning fresh and exciting.

 

13. Can parents and children use SPARKi together?
Absolutely! SPARKi is designed to strengthen family bonds by encouraging parents to participate in activities with their children.

 

14. Are the activities aligned with school curriculums?
Yes! Many SPARKi activities are designed to complement school learning objectives, making them a great supplement to formal education.

 

15. Does SPARKi include games?
SPARKi offers educational games and brain-training exercises to make learning fun while developing essential skills.

 

Parental Control & Safety

 

16. Is SPARKi safe for kids to use?
Yes! SPARKi is 100% safe with no AI-based data tracking. We prioritize child safety by providing a secure, ad-free environment for learning.

 

17. Does SPARKi have parental controls?
Yes! Parents can set time limits, monitor activity, and customize content preferences for their children.

 

18. Can I control what content my child accesses?
Yes! SPARKi allows parents to filter content and enable or disable certain activities based on their child’s age and interests.

 

19. Does SPARKi collect any personal data?
No. SPARKi does not use AI or collect personal data. We ensure a privacy-first experience for children and families.

 

20. How does SPARKi ensure online safety?
SPARKi follows strict privacy policies and complies with child protection guidelines, ensuring a safe and secure learning space.

 

Technical & Support

 

21. On which devices can I use SPARKi?
SPARKi is available for Android and iOS devices, including smartphones and tablets.

 

22. How do I update the SPARKi app?
You can update SPARKi from the Google Play Store or Apple App Store to access new features and content.

 

23. I forgot my password. How can I reset it?
Simply tap "Forgot Password" on the login screen and follow the steps to reset your password.

 

24. How can I report a technical issue?
You can report issues via the Help & Support section in the app or email our support team at support@sparki.com.

 

25. How do I contact SPARKi customer support?
You can contact our support team via:
📧 Email: support@sparki.com
📞 Phone: +91-98123-04568
📍 Address: M/s Skyiris Infotech Media Pvt Ltd,

                        2218, Civil Lines, Jagadhri, Yamunanagar,

                        Haryana - 135003