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REFUND POLICY

Finding Inspiration in Every Turn

1. Introduction

At SPARKi (“Company,” “we,” “us,” or “our”), we are committed to providing a high-quality learning experience for children, parents, and educators. This Refund Policy outlines the conditions under which users may be eligible for refunds when purchasing digital services, subscriptions, or other premium features through our Ed-Tech and Fun-Tech mobile application (the “App”).

By purchasing any service or subscription from SPARKi, you agree to this Refund Policy, which complies with Indian laws:

  • Consumer Protection Act, 2019

  • Information Technology Act, 2000 (IT Act)

  • Digital Personal Data Protection (DPDP) Act, 2023

This policy also aligns with global digital transaction standards, such as:

  • GDPR (General Data Protection Regulation - EU)

  • COPPA (Children’s Online Privacy Protection Act - USA)

  • CCPA (California Consumer Privacy Act - USA)

 

2. Refund Eligibility

We offer refunds only in specific cases based on the type of purchase made within the App. Refunds may be applicable for:

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One-time purchases (e.g., digital content, learning modules)

✅ Refund available if content fails to load or is defective

Within 2 days of purchase

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Monthly Subscription

✅ Refund available if cancellation is requested within 4 hours of payment

Within 4 hours of charge

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Annual Subscription

✅ Pro-rated refund if requested within 2 days of activation

Within 2 days of activation

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Promotional Discounts & Trial Offers

❌ Non-refundable

Not applicable

 

3. Non-Refundable Cases

Refunds will NOT be granted in the following situations:
❌ Change of mind – If you no longer wish to use the App after purchase.
❌ Partial usage – If you have used a portion of a subscription but request a refund for unused time.
❌ Third-party payment failures – If the issue is due to your bank, UPI provider, or payment gateway errors.
❌ Breach of Terms of Service – If your account was terminated due to a policy violation.
❌ Missed promotional offers – If you purchased a subscription before a promotional discount was available.

 

4. Refund Request Process

To request a refund, follow these steps:

4.1 Submitting a Request

  1. Email us at [support@SPARKi.info] with:

    • Your full name

    • The email/phone number associated with the account

    • Date of purchase & payment receipt

    • Reason for the refund request

  2. If applicable, attach screenshots or error messages as proof of technical issues.

4.2 Review & Approval

  • Our team will review the request within 5 business days.

  • If eligible, we will initiate the refund to your original payment method.

4.3 Refund Processing Time

UPI (Google Pay, PhonePe, Paytm): 5-7 business days

Credit/Debit Card: 7-10 business days

Net Banking: 7-10 business days

Wallet Payments: 5-7 business days

International Payments: Up to 14 business days

 

5. Subscription Cancellation Policy

5.1 How to Cancel a Subscription

Users can cancel their subscription at any time through:
✅ The App Settings → “Manage Subscription” section
✅ Google Play Store or Apple App Store (for in-app subscriptions)
✅ Emailing us at [support@SPARKi.info] with a cancellation request

5.2 Auto-Renewal & Cancellation Timing

  • Monthly Subscriptions: If canceled before renewal date, you will not be charged for the next cycle.

  • Annual Subscriptions: If canceled before renewal, service will continue until the end of the paid period but no refunds will be issued unless within the 2-day refund period.

 

6. Duplicate Payments & Transaction Errors

If you have been charged twice or incorrectly billed, we will:
✅ Verify the transaction with our payment provider.
✅ Issue a full refund for duplicate charges within 5-10 business days.

To report billing issues, email [support@SPARKi.info] with:

  • Transaction ID

  • Payment screenshot

 

7. Refund for Technical Issues

If you experience technical errors that prevent you from using the App’s premium features, you must:

  1. Contact our support team at [support@SPARKi.info] for troubleshooting.

  2. If we fail to resolve the issue within 7 business days, you may request a refund.

Refunds for technical issues are only applicable if the issue is from our end, not due to:
❌ Poor internet connection
❌ Outdated device software
❌ User misconfiguration

 

8. Special Cases: Gift Cards & Third-Party Purchases

  • Gift Cards: Non-refundable and cannot be exchanged for cash.

  • Third-Party App Stores (Google Play, Apple App Store): If the purchase was made through an app store, you must follow Google/Apple refund policies instead of contacting us directly.

 

9. Contact Us for Refund Support

If you have any questions or need assistance with a refund, contact:

📧 Email: support@sparki.com
📞 Phone: +91-98123-04568
📍 Address:    M/s Skyiris Infotech Media Pvt. Ltd.,

2218, Civil Lines, Jagadhri, Yamunanagar,

Haryana - 135003

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By using SPARKi, you acknowledge and agree to this Refund Policy.

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